Turn every customer conversation into revenue

Balasa is a multi-tenant AI customer operations platform. AI writes the reply, your agents review and send — with controlled automation, encrypted chat history, and analytics your team can act on.

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Customer: Dimana alamat showroom? Saya mau datang hari ini.

AI Draft: Silakan kunjungi showroom kami di Google Maps. Kira-kira jam berapa Anda akan tiba? Kami akan siapkan sales untuk membantu Anda. 😊

Agent: [Reviewed & sent]

Everything your customer team needs

One platform for WhatsApp, WeChat Work, and web chat — with AI that helps, never replaces, your people.

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Unified Inbox

Manage WhatsApp, WeChat Work, and web conversations from one place with seat-based access.

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AI Drafts

AI generates reply drafts from your knowledge base. Agents review and hit send — nothing goes out automatically by default.

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Controlled Automation

Choose half-auto, auto-draft, or controlled managed mode. High-risk topics always stay with a human.

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Encrypted Chats

AES-256-GCM encrypted message storage with configurable retention and full access audit.

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Team Analytics

Daily reports, Top 30 follow-ups, and agent capability insights to grow performance.

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Multi-tenant

Row-level isolation, per-tenant keys, and self-service onboarding for businesses and agencies.

Automation that respects your customers

Pick the right level of autonomy for every conversation.

Half-Auto

Agent-first

AI suggests, agent decides and sends. Full human control, always.

Auto-Draft

Instant drafts

New messages trigger a draft automatically; agents review and send with one click.

Controlled Managed

Whitelisted replies

Approved FAQ scenarios reply automatically. Pricing, complaints, and sensitive topics route to humans.