Everything you need to run high-quality customer operations at scale.
WhatsApp via Cloud API or Qontak, WeChat Work, and web widget conversations in one workspace with seat-based access control.
Knowledge-base-aware drafts in Bahasa Indonesia and other languages. Agents review before sending.
Half-auto, auto-draft, and controlled managed modes with per-tenant business hours, limits, and kill switch.
Versioned product and policy data with staged-to-active publishing and AI correction workflow.
Daily reports, usage trends, Top 30 follow-up opportunities, and agent capability analysis.
Row-level multi-tenant isolation, per-tenant encryption keys, retention policies, and immutable audit logs.
Compatible with third-party customer service pages like Qontak — AI drafts in the reply box, no auto-send.
Channel adapters with signature verification, message normalization, and tenant-scoped REST APIs.
Plan-based seat limits, message quotas, AI usage, and billing event tracking per tenant.